CPC resolves 4,000 complaints in 2016

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Mrs Dupe Atoki, CPC’s Director-General
Mrs Dupe Atoki, CPC’s Director-General

By Lucy Nwachukwu

The Consumer Protection Council (CPC) on Wednesday said it resolved 4,000 out of 5,000 consumer complaints from the various sectors of the economy received in 2016.

Mrs Dupe Atoki, CPC’s Director-General, said this at the ongoing capacity building training organised by CPC in collaboration with the United Nation Industrial Development Organisation  (UNIDO) for journalist in Lagos.

According to her, the sector that recorded the highest complaint was the electricity sector with 27.69 per cent.

”The financial sector recorded complaints of about 16.88 per cent, e-commerce recorded a total of 10.93 per cent followed by electrical electronics with 9.50 per cent.

“The telecommunication sector was 9.94 per cent, the aviation sector formed about 6.34 per cent of the complaints while hospitality recorded 3.88 per cent,” Atoki said.

She said the council received complaints from food and beverage, satelight television, real estate, health, education, automobile and road sector.

She added that the chemical and allied sector was the sector with the least complaint in the year under review.

Atoki said the financial sector had the highest value of redress by the CPC while the insurance sector had the least value of redress.

She explained that there was a lot of sub-standard products in the Nigeria market but there was very little CPC could do to address it due to its limited capacity.

The Director-General said the council had been doing its best to reach out to consumers and planned on engaging all levels of media to help it achieve its goal in 2017.

Atoki said the visibility of the council had grown and CPC was determined to improve on the achievements it recorded in 2016.


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